24baji Privacy Policy

Information We Collect

24baji collects your information in several ways. The types of information collected are detailed below:

A. Registration and Identity Information

When you open an account with 24baji, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (BDT / Taka)

B. Identity Verification (KYC) Information

For the purpose of account verification, financial security, and maintaining responsible gaming, we may request the following documents as needed:

• National ID card (NID) or passport copy
• Birth registration certificate
• Proof of address (utility bill or bank statement)
• Proof of ownership of payment method (e.g., ownership of bKash or Nagad number)

C. Financial Transaction Information

During deposits, withdrawals, and other financial activities, we record payment method details (bKash, Nagad, Rocket, or bank transfer numbers), transaction amounts and dates, and transaction history.

D. Usage and Technical Information

When you use 24baji, we may automatically collect the following information:

• IP address and device identifier information
• Browser type and version
• Operating system
• Pages visited and navigation patterns
• Session duration and frequency
• Cookie and local storage data
• Referral source (where you came from before visiting our site)

E. Communication Information

When you contact our customer service team via live chat or email, we may retain a record of that conversation. This helps us improve service quality and provide better support in the future.

Information Sharing and Disclosure

24baji is committed to keeping your personal information confidential. However, in certain specific circumstances we may share information with the following parties:

A. Service Provider Partners

We work with trusted technology and service providers to operate the platform. These partners include payment processors (bKash, Nagad, Rocket, banks), cybersecurity service providers, and IT infrastructure providers. These partners may use information only for the purpose of delivering specific services and operate under strict confidentiality agreements.

B. Legal Obligations

If disclosure of information is legally required under any legal process, court order, or government directive, 24baji will be obliged to provide it.

C. Fraud and Security Investigations

Information may be shared with relevant authorities when required to investigate suspected money laundering, fraud, or other illegal activities.

D. Changes in Business Structure

In the event of a merger, acquisition, or other change in business structure, your information may be transferred to the new owner. In such cases we will notify you in advance and this Privacy Policy will continue to apply.

Data Security Measures

24baji applies industry-standard security measures to protect your personal information. The key pillars of our data security are:

• SSL/TLS Encryption: All data transfers between your browser and our servers are protected by industry-standard encryption technology.
• Password Hashing: Your password is never stored directly; it is transformed using strong cryptographic hashing methods.
• Two-Factor Authentication: Two-step verification is available for added security.
• Access Control: Only authorised staff can view your information in a limited capacity, and their activities are logged.
• Regular Security Audits: We periodically verify the security of our systems, identify vulnerabilities, and resolve them.
• Data Backup: Your information is stored in secure, encrypted backups.
• Firewall and Intrusion Detection: Our systems provide active protection against unauthorised access attempts.

However, no method of transmitting information over the internet is completely secure. While we strive for the highest level of protection, absolute security cannot be guaranteed. To help keep your account secure, use a strong password and do not share it with anyone.

Your Rights

You have the following rights regarding your personal information, and 24baji respects those rights:

• Right to Access: If you want to know what information we hold about you, please contact us.
• Right to Rectification: If any of your information is inaccurate, you can correct it through your account settings or by contacting us.
• Right to Erasure: Subject to certain conditions, you may request that your personal information be deleted. However, some information may need to be retained where there are legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be temporarily restricted.
• Right to Opt Out of Marketing Communications: If you do not wish to receive marketing emails or messages, you can unsubscribe at any time.
• Right to Lodge a Complaint: If you have any complaint about how we use your information, please contact us directly.

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable time.

Third-Party Links and Services

The 24baji website may contain links to external websites. These third-party websites have their own privacy policies which are outside our control. We are not responsible for the practices or data protection of those websites.

Services such as bKash, Nagad, and Rocket are used for payment processing, and their own privacy policies apply. You are advised to read their privacy policies before using these services.